Frequently Asked Questions

Please add a little extra time to your order if you customize your product when you order online. If you change the metal color, ring size, pearl color, diamond color/quality, necklace length, clasp style and pearl size. American Pearl's products are custom-made to meet your exact specifications. Because of this, when you place your order, we create your product from scratch to meet your exact customizations. This process takes time. Please place your order as early as possible to give yourself the utmost time for us to make your masterpiece! We have the best jewelers in the world and we promise you will be pleased with your products!

Can you offer us some background on the American Pearl Brand?

Sure, please watch this video to learn more about American Pearl.

How are pearls graded?

Please watch this instructional course to understand how America's most reputable retailers grade pearls.

Where is American Pearl located?

American Pearl is located at 576 5th Avenue, Suite 1102 in New York City in the heart of the diamond disrict. If you would like to visit us, please feel free to call us at 800-847-3275 to make an appointment to view the pearls you are interested in.

What can you tell me to help me feel more comfortable with my purchase?

We wan't you to be happy with your pearl purchase. We encourage you to call the contacts under the references page. In addition, please read the testimonials.

Are cultured pearls artificially manufactured?

Absolutely not. Cultured pearls, like natural pearls, are grown within live oysters. Each begins when a skilled technician surgically implants a host oyster with a shell bead and piece of mantle tissue. To protect itself, the oyster secretes a crystalline substance, called "nacre," over the irritant. Over time, the nacre layers build on one another, creating a surface that glows with a luster unique to true pearls. Artificial, or imitation, pearls, on the other hand, do not involve oysters in any way, but are manufactured from various chemicals and compounds. Even so, be aware that some imitation pearls are sold as "organic." One popular technique for producing artificial pearls involves dipping a glass bead many times into a fish-scale-and-lacquer substance. While the shine of most artificial pearls is primarily surface reflection, a cultured pearl emanates a deep three-dimensional glow that appears to come from within the pearl itself.

Does sizing or customizing jewelry add to the delivery time of my piece?
Yes. If you order (a) a ring in a special custom size or with an engraving, (b) a special necklace or pendant length or (c) a different metal color, purity or gemstone color, please add 4 business days to your order's delivery time, so please calculate for this additional time when you place your order. Ring sizing is an art and is done by hand by a skilled craftsman. As we want you to have the best quality piece possible, we would never want to rush this process Rings that are engraved are only available for store credit.

What's the difference between cultured pearls and natural pearls?

Natural pearls form without human assistance -- when a foreign object, such as a parasite or piece of shell, accidentally lodges itself in an oyster's soft inner body where it cannot be expelled. This happens so rarely that, today, nearly all natural pearls one sees are in estate jewelry collections.

Software Glitches or Other Human Errors
Much of our content is automatically generated by computers and software. If there is a computer glitch or software error or other human error in the creation of invoices, appraisals or other digital or physical documents we will email you updates to correct them as soon as we learn about them. Errors do occur from time to time and we will do the right thing to update your invoices, appraisals or documents digitally or in physical form.

Why are pearls given two numbers to describe their size?

It's industry practice to measure cultured pearls in a necklace by range: 6 to 6 1/2 millimeters, or 7 to 7 1/2 millimeters, for example. This means that every pearl in the strand falls at or between the two sizes given. Note, however, that this practice does not apply to South Sea and Tahitian pearl necklaces, which are usually graduated in size.

Are white pearls the best?

When it comes to the color of pearls, white pearls are indeed the most valuable. Of course, there are two components which comprise the make of a pearl. They are the bodycolor and the overtone. The bodycolor of pearls with the most value are white. There is no mistaking this. These are the pearls that are found at finer jewelry stores such as Mikimoto or Tiffany & Co. Creamy pearls, according to the Gemological Institute of America (G.I.A.) are worth 40% less than white pearls. Always, always insist on a pure white bodycolor pearl and be sceptical before purchasing pearls that are yellowish or creamy. The overtone of a pearl is the color that overlies the bodycolor and can be either silver or rose. A consumer, therefore should be shopping for one of two possible choices to insure optimum value: (1) A white bodycolor pearl with rose overtones or (2) A white bodycolor pearl with silver overtones.

May I leave my pearls in a safety deposit box for years?

Please don't. Pearls contain small traces of water, so it's unwise to leave them in such a dry environment over very long periods. The conditions may cause the pearls' moisture to evaporate and cause them to lose luster. Pearls worn frequently retain their moisture by absorbing it from the air or from the wearer's body.


For restringing and and restringing the Add Pearls program, please allow us at least four weeks to complete a request. We do not accept rushes. You must order your pearl, receive it, combine it with your necklace and ship it back to us with a special label generated by American Pearl for insurance purposes. Add Pearls are custom necklaces strung on double stranded silk thread and are handmade. Please do not send any Add Pearls or Restringing to us during Oct 25 and January 9 of any given year as this is the holiday rush where most shipping networks have slowed down.

Pearls are so old-fashioned

Not so. Fashion magazines have recently featured cultured pearls as one of the top accessories complimenting today's styles.

How do I care for my cultured pearls?

Because cultured pearls are relatively soft compared to other gemstones and precious metals, it's important to take special care of them to ensure they remain bright and beautiful for generations to come. Cosmetics, perfumes and hair sprays all contain chemicals that can dull the luster of pearls if exposed over extended periods of time. Acids in body oils and perspiration can damage pearls' lustre in the same way. So, we suggest wearing your pearls after applying makeup, perfume and hair spray, and then wipe their pearls afterward with a soft damp cloth to remove any harmful build-ups. Occasional washing with a mild soap is also recommended. Also, pearls should always be separated from hard jewelry items, whether metals or other gemstones, to prevent them from being scratched. It's best to keep pearls in a soft cloth pouch or a separately lined jewelry box. If you plan to wear your pearls several times a week, we recommend that you return for restringing once a year to avoid breakage. The strand must be knotted between each pearl, both to prevent the pearls from rubbing against each other, and to save them from all falling should a break occur. With proper attention and handling pearls will last for generations. But if continuously exposed to harmful products -- such as cosmetics or abrasive detergents -- pearls' luster can diminish. For this reason, light cleaning with a soft, damp cloth after each wearing is recommended, along with periodic deep cleaning by a professional jeweler.

How long will it take to make my order?

Most of the items on our website are made to order, and require individual jewelry work by hand. Earrings, pendants, and rings must be cast and polished before any stones or pearls are set, and necklaces and bracelets are strung to order. Production time on each will vary, but generally will take 1-3 business days. Custom requests require additional production time.

How much is shipping?

We offer free shipping via Fedex Air or FedEx Ground for all shipments within the United States. You may also upgrade to Priority Overnight shipping via the drop down menu on the order page for an additional fee of $25. Saturday Delivery is also available for $50. All shipments outside of the US must select the International Shipping option at checkout, which is a fee of $35.

How long does FedEx Shipping Take?

Once we ship, delivery using Fedex is usually 2 to 3 days. This does not include processing time for customizaions. Delivery may be made from other locations than our main office for security or speed. Delivery time will vary by location.

Do I need to be home to accept the package?

We require packages over $250 to be signed for. If you would like to waive the signature requirement, you may do so via the comment field.

How can I check my order status?

There is a link in your email receipt that will take you to Yahoo Store, where it can confirm whether your order has been shipped or not. As soon as we are ready to ship your order we will input the tracking information. Additionally, you may contact our offices for your order status, please have your five digit order number ready.

Do all orders come with appraisals?

No, but we are happy to supply them upon request.

Can you appraise pearls that were not purchased at American Pearl?

No, we can only supply paperwork for pearls that we have sold.

Do you buy pearls?

No. We are a retail location only.

Do you offer re-stringing for pearls that were not purchased at American Pearl?

Yes, our restringing service is available for any pearl strand for $3 per inch

What is your return policy?

We offer a 30-day money back guarantee on all stock items. We want you to be happy with your purchase from American Pearl and will gladly assist you with any length or size adjustments necessary. If you wish to return or exchange an item, please please ship it back to American Pearl filling out the online form under Customer Service. For returns, please include all original packaging. An order placed after multiple returns may be subject to a restocking fee.

How long will it take to receive my refund?

We will notify you via email when we have received your return package. All refunds have to be authorized by a manager, and will be issued within 3-5 days of receiving. Once a credit has been issued, it takes an additional 3-5 business days for your banking institution to apply the funds.

Jewelry Making

All American Pearl jewelry is hand crafted by the finest jewelers in the world. In making our jewelry for you we often have to select pearls and insure they are the best fit, color and luster they can be for the given piece. In order to do this we reserve the right to a 3% variation in the pearl size specified online. For example, a 14.5mm pearl earring pair could be 14.065mm.

Loose Diamonds

Loose GIA Certified diamonds shown online are sometimes not available. We do our best to secure the diamonds you order but we depend on our partners for availability.

Necklace Making

In making necklaces longer than shown (as their default) by adding inches as a customization we often have to select additional matching pearls and insure they are the best fit, color and luster they can be. In order to do this we reserve the right to a 5% variation in the size specified online for the additional pearls to insure a proper match.

Products and merchandise enlarged to show details and may not always be exactly as shown in the picture. Orders placed online may not be able to be fulfilled based on inventory and product availability. If this happens, you will be notified by email. Coupons are not eligible on the products shown at the Diamond link of our website. Design styles may change slightly due to polishing, casting or availability. We reserve the right to make these changes. If you are not satisfied your can return for a full refund.

What is included with the gift wrap option?

All American Pearl jewelry is sent in high quality double boxed packaging, suitable for gifting. Paper wrap is not used, and an order slip will be included unless requested otherwise.


Sometime we run out of the figure 8 clasp and may substitute for the X clasp based on availability. American Pearl's clasps are only available for purchase with an American Pearl necklace at the time of purchase.

Gold Metal Purity

In the event you place a time sensitive order in a given metal purity such as 18K and we cannot produce it in time, we reserve the right to deliver 14K as a substitute to meet the delivery schedule of the order and credit your account the difference in price. Of course, you can always have your item sent back to be replaced in 18K after it has been gifted.

Gold Metal Weight

Metal weights shown on products may change based on ring sizing, chain lengths and general metal loss due to polishing or the art of jewelry making. Weights are an approximation.


We do our utmost to insure that the item you order is in stock and available. But please understand that we offer millions of products and choices and that sometimes items shown are not available.


Pricing on third party sites may be off due to unknown technical issues. Please refer to our website for the most up to date prices. Of course, if this happens we will do everything we can to update our prices on these third party sites as quickly as possible.


Orders placed with Affirm are subject to a 15% restocking fee.